LuxRide / BOOKING TERMS

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LuxRide Airport Transit is a venture of Kingdom Alliance Partners Inc. (KAP). The service locations and dates shown during booking determine availability.

Addresses and service areas

Address suggestions and validation use Google Maps services. Address text is sent to Google to find and confirm a location. Google Maps features are subject to the Google Maps Additional Terms and Google Privacy Policy. You confirm the resulting address before using or saving it. We keep addresses you confirm for your bookings and, when selected, your private address book. You can remove saved addresses in your account; prior booking records remain.

Fare areas are LuxRide business service zones, not official neighborhood boundaries. Within the published service circles, the closest service-area center determines the fare area. Addresses outside these areas need a custom quote. Address confirmation does not verify a person’s identity or guarantee curbside access.

Fare and quick-stop allowance

The fare accepted at checkout is fixed for the booked itinerary. Traffic-related travel times are estimates and do not change the paid fare. One planned quick stop is allowed per ride: $20 for up to 5 minutes, $35 for up to 10 minutes, or $50 for up to 15 minutes at the stop, plus $2 per additional driving mile and $1 per additional driving minute compared with the direct route. Added driving charges are calculated from unrounded route values and rounded to the nearest cent; displayed miles and minutes are rounded for readability. The stop allowance begins on arrival at the stop. Additional time, a different stop or another itinerary change requires driver approval and an agreed price before the change. No automatic extra charge is authorized. If traffic routing cannot calculate a stop fare, online checkout for that stop is unavailable.

Traffic forecasts use the requested pickup date and time. Calendar availability is rechecked before payment using the longer of the standard travel buffer or the route estimate plus a 30-minute cushion, along with stop time and an additional 15-minute stop buffer. Road conditions, flight delays and terminal requirements may change; select the terminal shown on your airline itinerary.

Driver location and trip updates

When your driver enables location sharing while headed to pickup, your private tracking link shows the latest reported location and an estimated arrival time. Sharing ends at pickup or when stopped by the driver. Your link expires after 12 hours; canceled bookings cannot be tracked. Phone signal and background app restrictions can pause updates. The map identifies stale locations. Google Maps receives the coordinates when you view the map. Keep your tracking link private.

Cancellations, refunds and ride credit

Cancel in your LuxRide account. The time your cancellation is recorded determines eligibility. For a round trip canceled in full, the first pickup is the reference time and both rides are canceled together. After the first pickup, or for a return-only change, contact us for individual review; this automatic policy does not determine those cases.

Refunds go to the original payment method. Bank posting times vary. A pending or review status does not mean a refund has completed. Credits appear in the account for your verified booking email, have no expiration or inactivity fee, and can be applied to a future LuxRide booking. Credits are not converted to cash except where required by law. Required consumer rights are not limited by this policy.

Checkout displays the full trip price. Payment covers the booked transportation and its coordination; we do not describe a paid ride as complimentary. Your reservation is confirmed after payment verification or successful application of sufficient ride credit. Any $1 owner test is a test only, purchases no transportation, and is refundable for its actual $1 charge.

Service is provided by an insured independent contractor. Vehicle: Genesis GV70, up to four passengers; three for optimal comfort. Luggage allowance: up to four full-size suitcases and four personal items, subject to safe loading.

Questions or individual review: fjohnson@kingdomplug.com.